Application of Kano Model to the Service Quality Measurement in Road Transport : A Research Concept

Dorota Leończuk

Abstract

n/a
Author Dorota Leończuk (FEM / ICCEEILSS)
Dorota Leończuk,,
- International Chineese and Central-Eastern European Institute of Logistics and Service Sciences
Journal seriesJournal of System and Management Sciences, ISSN 1816-6075, e-ISSN 1818-0523, (0 pkt)
Issue year2016
Vol6
No1
Pages39-53
Publication size in sheets0.7
URL http://www.aasmr.org/jsms/Vol.6/Vol6_No.1_4.pdf
Internal identifier000038115
Languageen angielski
LicenseJournal (articles only); published final; ; with publication
Score (nominal)5
ScoreBUT score = 4.0, 27-12-2018, manual
Ministerial score = 0.0, 12-09-2019, ArticleFromJournal
Ministerial score (2013-2016) = 5.0, 12-09-2019, ArticleFromJournal
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