Is patient satisfaction the key to promote compliance in health care sector?

Katarzyna Krot , Iga Rudawska

Abstract

According to the research, non-compliance is a therapeutic and economic problem with a strong consequences affect not only the success of a single patient's therapy but also the costs of the entire health care system. It would be worth identifying factors limiting non-compliance. Therefore, purpose of the paper is recognize the correlations between compliance and the patient's satisfaction with the medical services they receive. The study was carried out using the CATI method on a national representative sample of 982 Polish respondents, who declared that they had used health care services within the last 6 months. It turned out that satisfaction had a statistically significant effect on both the dimensions of behavior linked to patient compliance. This effect, however, was stronger for arbitrariness, i.e. the more satisfied the patient was the less inclined they were to arbitrarily change their doctor’s recommendations.
Author Katarzyna Krot (FEM / DME)
Katarzyna Krot,,
- Department of Marketing and Entrepreneurship
, Iga Rudawska
Iga Rudawska,,
-
Journal seriesEconomics & Sociology, [Economics and Sociology], ISSN 2071-789X, e-ISSN 2306-3459, (N/A 70 pkt)
Issue year2019
Vol12
No3
Pages291-300
Publication size in sheets0.5
Keywords in Englishhealth care sector, patient-doctor relationship, satisfaction, costs, health economics, Poland
ASJC Classification2000 General Economics, Econometrics and Finance; 3312 Sociology and Political Science
DOIDOI:10.14254/2071-789X.2019/12-3/19
URL https://www.economics-sociology.eu/files/19I_733_Krot_Rudawska.pdf
Internal identifierROC 19-20
Languageen angielski
LicenseJournal (articles only); author's original; Uznanie Autorstwa - Na Tych Samych Warunkach (CC-BY-SA); with publication
Score (nominal)70
Score sourcejournalList
ScoreMinisterial score = 70.0, 04-03-2020, ArticleFromJournal
Publication indicators Scopus SNIP (Source Normalised Impact per Paper): 2018 = 0.952
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