Employees' Competences in Knowledge-Intensive Business Sector - Comparative Analysis in Two Cee Countries

Joanna Samul , Elżbieta Skąpska , Dmitrij Pankov

Abstract

Knowledge-Intensive Business Services (KIBS) are services that involve intensive use of high technologies, specialized skills and professional knowledge. However, there are insufficient findings on the competences of employees in the sector of KIBS. The purpose of this paper is to present the results of the research on employees’ competences in different service sectors of two CEE countries: Poland and Belarus. This study adopted a quantitative approach based on a questionnaire applied to 101 companies from Poland and 42 companies from Belarus. The comparative analysis shows quite similar findings - the most significant competencies are employee engagement, motivation and customer-focused orientation and play a crucial role in the efficiency of services in both countries.
Author Joanna Samul (FEM / DOM)
Joanna Samul,,
- Department of Organization and Management
, Elżbieta Skąpska (FEM / DMEcon)
Elżbieta Skąpska,,
- Division of Managerial Economics
, Dmitrij Pankov
Dmitrij Pankov,,
-
Journal seriesStudia Universitatis Babeş-Bolyai. Oeconomica, ISSN 1220-0506, (0 pkt)
Issue year2019
Vol64
No1
Pages3-15
Publication size in sheets0.6
Keywords in Englishcompetences of employees, knowledge-intensive business services, human capital
DOIDOI:10.2478/subboec-2019-0001
URL http://studia.ubbcluj.ro/download/pdf/1224.pdf
Internal identifier000045408
Languageen angielski
LicenseJournal (articles only); published final; Other open licence; with publication
Score (nominal)5
Score sourcejournalList
ScoreBUT score = 5.0, 13-06-2019, manual
Ministerial score = 5.0, 10-03-2020, ArticleFromJournal
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